New York

**IMPORTANT NOTICE**- On 12/13/2021, a MASK MANDATE was implemented by the State of New York. All applicants must wear a cloth face covering/mask while onsite at an Enrollment Center. Unfortunately, we must deny admittance to any customer who is not wearing a cloth face covering/mask when they arrive for their appointment. This directive is effective 12/13/2021 and remains in place until further advised by the State of New York.

Supporting the State of New York, IdentoGO Centers are operated by IDEMIA, the global leader in trusted identities. Today, the company partners with many federal, state and local government agencies as well as businesses covering a variety of industries that count on us for the secure capture and transmission of applicants’ fingerprints. We proudly serve millions of customers each year in our nationwide network of locations.

IdentoGO Centers provide convenient, professional environments for live scan (electronic) fingerprinting services, which are delivered by trained Enrollment Agents. IdentoGO is the exclusive live scan fingerprinting provider for the State of New York and is a certified FBI Channeling Agent.

Customer Call Center:

contact customer service

TTY applicants, please call 7-1-1 or

(800) 662-1220

HAZMAT, TSA PreCheck®, TWIC questions:

(855) 347-8371

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