Partner Criteria

Become an IdentoGO Center

At MorphoTrust, we strive to partner with individuals and businesses that meet our standards for quality service. These entities must also share our vision for creating convenient, professional locations and a single source for accessing a wide range of identity-related products and services. Our goal is to be recognized for quality, convenience and a superior customer experience and all MorphoTrust employees understand the promise of IdentoGO Centers and are committed to demonstrating what the brand stands for in every customer interaction. This is why establishing partners who see the opportunity IdentoGO Centers provide is so important.

There are criteria all partners must meet in order to comply with state and federal contracts. These criteria are outlined below and will be reviewed in detail with you by one of our professional Partner Coordinators. However, in addition to meeting all IdentoGO Center requirements, ideal partners have a vested interest in the enrollment and background check process, security, customer service and entrepreneurship.

Our customers include state and federal law enforcement agencies, teachers, adoptive and foster parents, and elder care and nursing home employees, among many others. Due to the number of applicants we serve, all IdentoGO Centers must maintain adequate staffing to handle the volume. All employees with access to fingerprint program information and equipment must pass a security assessment that includes credit, criminal and drug screenings. Additionally, all center employees must be U.S. citizens who do not hold a dual citizenship.

Ideal partners will meet the following facility, staffing, and partner qualifications:

Facility

  • Easy to locate near main thoroughfares and public transportation
  • First floor or storefront positioning is preferred
  • Ample off-street parking for automobiles and semi-trailer trucks (semi-trailer truck parking only required for some programs)
  • Can devote a minimum 200 square feet of office space to the IdentoGO business
  • Safe, inviting environment that is clean and orderly with a comfortable waiting area
  • Americans with Disabilities Act (ADA) compliant, including public restrooms and drinking water
  • Allows for secure equipment set-up, use, and storage
  • Affords applicants enough privacy to protect Personal Identifiable Information (PII)

Staffing

  • Enough dedicated employees to successfully manage all required duties and applicant volume (expected volumes will be provided)
  • Adequate trained and vetted back-up staff to be utilized as needed
  • U.S. citizens who do not hold a dual citizenship
  • Can pass a criminal history check, a credit check, and a drug screen
  • Customer focused and professional with excellent interpersonal and customer service skills
  • Knowledgeable, adaptive, and dependable
  • Uniformed and badged (as permitted)
  • Offer flexible hours of operation

Partner

  • Interested in establishing a mutually beneficial, long-term relationship with MorphoTrust
  • Committed to delivering outstanding customer service and maintaining customer satisfaction
  • Maintains successful relationships with their partners and customers
  • Interested in expanding their business beyond an initial Livescan program with MorphoTrust into additional retail
  • Has a passion for protecting the security of the American public
  • Maintains a professional image at all times, branding themselves, and by proxy IdentoGO, as the leader in professional, secure identity and identity-related products and services
  • Embraces new technology and innovation
  • Committed to meeting all Service Level Agreements (SLA)
  • Shares MorphoTrust’s corporate values (people-focused, responsive, accountable, caring, team-oriented, innovative, and community-minded) and desires to make a positive difference in the lives and security of the American public
  • We are currently in the process of developing a new tool for partner submissions. In the meantime, if you feel you meet the above requirements and would like to find out more about becoming an IdentoGO Center, please provide us more information about your business and interest so that we can better assist you